Curious by nature. Intentional by design.
I’m a product designer focused on simplifying complex systems and workflows across consumer and operational products. I navigate user needs, business requirements, and technical constraints to shape clear, scalable experiences and thoughtful product decisions.
Experience
Senior UX Designer, CSAA Insurance Group, Remote, September 2026 — Present
UX Designer, CSAA Insurance Group, Remote, August 2024 — September 2026
Associate UX Designer, CSAA Insurance Group, Remote, Janurary 2023 — July 2024
UX Intern, CSAA Insurance Group, Remote, May 2023 — December 2024
Own payment experience changes across two agent-facing platforms as part of a broader payment ecosystem transformation, supporting a new customer-paid credit card fee model while balancing customer trust, agent efficiency, and legacy-system constraints.
Designed key parts of the AAA membership purchase experience within the insurance quoting platform, helping enable 30% more customers to purchase policies online and expanding the member base.
Led the enhancement of a legacy mobile app with over 100k users, translating data and research insights into prioritized design improvements across account management and policy servicing experiences.
Strengthened design-to-development collaborationby identifying recurring handoff gaps, facilitating cross-functional alignment, and creating reusable guidance to support more implementation-ready design delivery.
Improved accessibility for a customer-facing web app in alignment with WCAG, resolving 67% of accessibility issues, including 75% of high-severity issues.
Partner with product, engineering, UX writing, design systems, legal, and other stakeholders to shape requirements, navigate tradeoffs, and drive design decisions across regulated product flows.
UX Designer, Obran Cooperative, College Park, MD, August 2022 — May 2023
Client-sponsored design engagement through University of Maryland iConsultancy.
Redesigned core Obran OS experiences across financial transparency, member contributions, and membership management, creating a clearer and more cohesive platform experience.
UX Research Fellow, National Agricultural Library, Remote, November 2021 — May 2022
Part-time UX research fellowship through the University of Maryland.
Researched USDA metadata needs and interviewed internal stakeholders to inform improvements to geospatial data discovery.
Identified critical usability and workflow issues across internal applications, providing recommendations to system stakeholders.
Operations Lead (UX Focus), PolaGIS, Boston, MA, July 2018 — June 2021
Led a pilot project with the Boston Transportation Department to design a curb management platform, translating complex operational requirements into geospatial workflows, interface concepts and prototypes.
Designed geospatial data collection and management tools, collaborating with clients, internal stakeholders, and a remote engineering team to support visibility and decision-making in a startup environment.
Education
Master of Science in Human-Computer Interaction, University of Maryland, College Park, September 2022 — May 2023
GPA: 4.0
Award: University of Maryland Info Challenge 2022 Outstanding Design Project
