Curious by nature. Intentional by design.
I’m a UX designer who values clarity, depth, and continuous growth. My work focuses on understanding both user needs and system complexity. As I grow, I want to take on more meaningful, large-scale problems and develop a stronger, more strategic perspective on design.
Experience
UX Designer II, CSAA Insurance Group, Remote, August 2024 — Present
UX Designer I, CSAA Insurance Group, Remote, Janurary 2023 — July 2024
Integrated AAA membership purchase into the insurance quoting platform from discovery to MVP, enabling 30% more customers to purchase policies online and expanding the member base.
Led the enhancement of a legacy mobile app with over 100k users, translating data-driven insights from marketing into prioritized design solutions that balanced key business goals with user needs.
Improved the accessibility of customer-facing web app in alignment with WCAG, resolving 67% of issues (including 75% of high-severity issues).
Uncovered critical workflow inefficiencies and UX pain points in complex B2B tools through agent interviews, providing actionable design recommendations to improve efficiency and clarity.
Drove cross-functional alignment across PMs, engineers, UX writers, legal, marketing, and design system teams through design reviews and sprint planning to ensure cohesive user experience.
UX Intern, CSAA Insurance Group, Remote, May 2023 — December 2024
Developed user flows, sitemaps, wireframes, and interactive prototypes to enhance corporate websites and quoting platforms.
Supported usability testing and effectively communicated design rationale to stakeholders for feedback incorporation.
Project
UX Designer, Obran Cooperative (UMD iConsultancy Capstone Project), College Park, MD, September 2022 — May 2023
Gained deep insights into complex business requirements and user pain points by conducting comprehensive research, including experience mapping and user interviews.
Directed the team's design process, crafting user journey maps, personas, and solution sketches to guide the impactful redesign of the Obran OS interface.
Redesigned and implemented the Obran OS interface, which was praised by members for its improved ease of use and streamlined financial management.
Education
Master of Science in Human-Computer Interaction, University of Maryland, College Park, September 2022 — May 2023
GPA: 4.0
Award: University of Maryland Info Challenge 2022 Outstanding Design Project
