Curious by nature. Intentional by design.
I’m a UX designer who values clarity, depth, and continuous growth. My work focuses on understanding both user needs and system complexity. As I grow, I want to take on more meaningful, large-scale problems and develop a stronger, more strategic perspective on design.
Experience
UX Designer, CSAA Insurance Group, Remote, August 2024 — Present
Associate UX Designer, CSAA Insurance Group, Remote, Janurary 2023 — July 2024
Designed the end-to-end AAA membership purchase experience within the insurance quoting platform, enabling 30% more customers to purchase policies online and expanding the member base.
Led enhancements for a legacy mobile app with 100k+ users, translating data-driven insights into prioritized design improvements across account management and policy servicing experiences.
Designed internal/B2B workflow experiences, including agent-facing tools and content contributor interfaces, to increase task clarity, information visibility, and operational efficiency.
Improved accessibility for a customer-facing web app in alignment with WCAG, resolving 67% of issues, including 75% of high-severity issues.
Partnered with product, engineering, UX writing, legal, marketing, and design systems teams through design reviews and sprint planning to deliver cohesive experiences across regulated product flows.
UX Intern, CSAA Insurance Group, Remote, May 2023 — December 2024
Developed user flows, sitemaps, wireframes, and interactive prototypes for corporate websites and quoting platforms; supported usability testing and communicated design rationale to stakeholders.
Operations Lead (UX Focus), PolaGIS, Boston, MA, July 2018 — June 2021
Led a pilot project with the Boston Transportation Department to design a curb management platform, translating complex operational requirements into maps, interface concepts, and interactive prototypes.
Designed geospatial data collection and management tools, collaborating with clients, internal stakeholders, and a remote engineering team to support visibility and decision-making in a startup environment.
Project
UX Designer, Obran Cooperative (UMD iConsultancy Capstone Project), College Park, MD, September 2022 — May 2023
Conducted stakeholder and user research to identify workflow and usability challenges in Obran OS.
Redesigned Obran OS interface interfaces, including dashboard, contribution calculator, and member hub, to improve financial transparency, task completion, and member engagement.
Education
Master of Science in Human-Computer Interaction, University of Maryland, College Park, September 2022 — May 2023
GPA: 4.0
Award: University of Maryland Info Challenge 2022 Outstanding Design Project
