Curious by nature. Intentional by design.
I’m a UX designer who values clarity, depth, and continuous growth. My work focuses on understanding both user needs and system complexity. As I grow, I want to take on more meaningful, large-scale problems and develop a stronger, more strategic perspective on design.
Experience
UX Designer, CSAA Insurance Group, Remote, August 2024 — Present
Associate UX Designer, CSAA Insurance Group, Remote, Janurary 2023 — July 2024
Integrated AAA membership purchase into the insurance quoting platform from discovery to MVP, enabling 30% more customers to purchase policies online and expanding the member base.
Led the enhancement of a legacy mobile app with over 100k users, translating data-driven insights into prioritized design solutions that balanced business goals with user needs.
Improved accessibility for a customer-facing web app in alignment with WCAG, resolving 67% of issues (including 75% of high-severity issues).
Identified workflow inefficiencies in complex B2B tools through agent interviews and delivered actionable design recommendations to improve efficiency and clarity.
Aligned cross-functional partners across product, engineering, UX writing, legal, marketing, and design systems through design reviews and sprint planning to ensure cohesive user experience.
UX Intern, CSAA Insurance Group, Remote, May 2023 — December 2024
Developed user flows, sitemaps, wireframes, and interactive prototypes for corporate websites and quoting platforms; supported usability testing and communicated design rationale to stakeholders.
Operations Lead (UX Focus), PolaGIS, Boston, MA, July 2018 — June 2021
Led a pilot project with the Boston Transportation Department to design a curb management platform, translating public-sector requirements into interactive prototypes.
Designed and iterated geospatial data tools, collaborating with clients, internal stakeholders, and a remote engineering team in a startup environment.
Project
UX Designer, Obran Cooperative (UMD iConsultancy Capstone Project), College Park, MD, September 2022 — May 2023
Conducted stakeholder and user research to identify workflow and usability challenges in Obran OS.
Redesigned Obran OS interface interfaces, including dashboard, contribution calculator, and member hub, to streamline financial management.
Education
Master of Science in Human-Computer Interaction, University of Maryland, College Park, September 2022 — May 2023
GPA: 4.0
Award: University of Maryland Info Challenge 2022 Outstanding Design Project
