Curious by nature. Intentional by design.
I’m a product designer focused on making complex systems and workflows clearer, more intuitive, and easier to use. My experience spans consumer and operational products, where I work across user needs, business requirements, and technical constraints to turn ambiguity into thoughtful, scalable experiences.
Experience
UX Designer, CSAA Insurance Group, Remote, August 2024 — Present
Associate UX Designer, CSAA Insurance Group, Remote, Janurary 2023 — July 2024
Designed the end-to-end AAA membership purchase experience within the insurance quoting platform, enabling 30% more customers to purchase policies online and expanding the member base.
Own B2B payment workflow changes across two agent-facing platforms, translating new payment policy into clear experiences while balancing customer trust, agent efficiency, and legacy-system constraints.
Led product improvements for a legacy mobile app serving 100K+ users, using product data and user insights to prioritize enhancements across account management and policy servicing experiences.
Improved accessibility for a customer-facing web app in alignment with WCAG, resolving 67% of accessibility issues, including 75% of high-severity issues.
Improved design-to-development collaboration by identifying recurring handoff gaps, facilitating cross-functional alignment, and creating reusable guidance to support more implementation-ready design delivery.
Partner with product, engineering, UX writing, design systems, legal, and other stakeholders to define requirements, evaluate tradeoffs, and deliver experiences across regulated product flows.
UX Intern, CSAA Insurance Group, Remote, May 2023 — December 2024
Developed user flows, sitemaps, wireframes, and interactive prototypes for corporate websites and quoting platforms; supported usability testing and communicated design rationale to stakeholders.
UX Research Fellow, National Agricultural Library, College Park, MD, November 2021 — May 2022
Conducted research and interviewed USDA personnel to understand metadata requirements, improving the user experience for geospatial data discovery.
Performed usability reviews on internal applications to identify and document critical workflow inefficiencies for system stakeholders.
Operations Lead (UX Focus), PolaGIS, Boston, MA, July 2018 — June 2021
Led a pilot project with the Boston Transportation Department to design a curb management platform, translating complex operational requirements into geospatial workflows, interface concepts and prototypes.
Designed geospatial data collection and management tools, collaborating with clients, internal stakeholders, and a remote engineering team to support visibility and decision-making in a startup environment.
Project
UX Designer, Obran Cooperative (UMD iConsultancy Capstone Project), College Park, MD, September 2022 — May 2023
Conducted user research and redesigned key Obran OS experiences, including its dashboard, contribution calculator, and member hub, to improve financial transparency, workflow clarity, and member engagement.
Education
Master of Science in Human-Computer Interaction, University of Maryland, College Park, September 2022 — May 2023
GPA: 4.0
Award: University of Maryland Info Challenge 2022 Outstanding Design Project
